Ok so sorry for didn't keep you guys updated.
Something happened recently which I feel like I should share with you all online shoppers.
As a frequent online shopper myself, my main concerns are delivery duration and delivery cost. If an online shopping website provides me both, I will always stick with the website. Are these your concerns as well? Share your main concerns while doing online shopping below :)
So recently, I have made a purchase from Topshop. I love Topshop, trendy and affordable. I usually have it shipped to the UK because I am staying there most of my time for my study. But not this time, during my summer holiday. So I have ordered 3 items in total. They sent me a confirmation email that they have charged me for 3 items. However, after a few days, I received another email from them saying only 2 of my items are shipped to me and they didn't charge me with the third item. I rang the customer service just now, and their explanation is that their website experienced a number of people ordering the same item so the system cannot response that quick and fail to show the number in stock.
I am very disappointed that Topshop disappoint a customer like this. I am sure people who had this experience before will know how I feel right now. The thing that bothers me is the shipping cost. I would not combine it into 1 order if I do not mind to ship it in separately.
After experiencing this, I have to remind my friends the inefficiency and unresponsiveness of Topshop's website. Also, be prepare to disappointments when placing an order with Topshop because you might be purchasing nothing after all.
I made a post about online shopping Here if you guys have good memories :P xx
